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We also provide SAP
maintenance services.
Global Support
 User Support
Technical Support
Operations
Support
Saicom Systems user,
technical and operations support can help to:
your valuable resources from
tactical activities to strategic technology
issues.
Rapidly develop and implement
new modules to address changing business
processes.
Efficiently and
cost-effectively handled change requests.
User
Support
Saicom’s support specialists
provide:
Customization needs or a new
business requirement.
Change request support for
your “how to” question.
Dependable and timely
resolutions to users' questions and problems.
Delivers high-quality
troubleshooting.
Onsite or offsite help
desk.
Our teams are able to
pinpoint the source of any problem and quickly
resolve the issue -even within highly integrated
enterprise applications.
We capture and track all
questions to enable you to reduce direct support
costs, minimize loss of user productivity and turn
your support service into a competitive asset.
Our Feedback Questions
Web-based knowledge portal, customized for
particular application software, gives users
instant answers to all your questions, problems
and need.
Technical
Support
Saicom’s simplified the
continued improvement to your application
environment will allow it to fully support
evolving business requirements. Our professionals,
domain expertise and tools enable you to rapidly
and cost-effectively extend and maintain your
applications environment.
Saicom handles -- changes to
mission-critical applications such as building new
enhancements to applying patches, deploying
software releases, root cause analysis, and
others.
Operations
Support
Saicom’s operations support
experts can increase the overall effectiveness,
reliability and scalability of your investment.
Our Professionals with their
deep knowledge and experience ensure that:
Networks,
operating systems, Server databases are
functioning in pace with user demand.
Protect
your infrastructure against security breaches and
possible failures.
24/7
round the clock support for your infrastructure’s
administration.
Global
Delivery
Saicom helps Clients Meet
Vital Business Needs, Quickly and Affordably
Our clients perceive Saicom
Systems Pte Ltd as a strategic outsourcing partner
for high-quality software development and support
delivered at the lowest costs. With our proven
onsite/offshore delivery
structure and our expertise in Applications, we
are able to consistently deliver on this promise.
Saicom Systems India-based
offshore services-coupled with Singapore centers-
has developed, implemented, maintained, supported
and integrated ERP and e-commerce applications.
We’ve refined our
onsite/offshore structures into a series of
repeatable, quality-embedded processes that
continually enables us to:
Accommodate requirement
changes and manage risks.
Ensure reliable service
levels.
Meet high and low
resource requirements throughout project
schedules.
Reduce development time
and costs by 40%-60%.
You can depend on
Saicom’s team, tools and processes to help your
company achieve its goals.
You can partner with Saicom
to:
Help co-develop a
product.
implement, extend and
support existing applications.
create a dedicated
offshore center for your own development
efforts.
Designed for
High-quality, Reliable Global Development
Saicom Systems has built our
onsite/offshore delivery model on proven,
quality-embedded processes that accelerate
development and yield superior results.
staff is rigorously trained
in the use of our Quality Management System, and
committed to the continuous assessment and
maturing of our processes. We conduct
comprehensive testing,
quality assurance and project reviews at every
critical stage of development to ensure that
error-free applications are
deployed. |